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Samsung confirms Galaxy Fold delay, shares ‘initial findings’ on faulty units

Samsung has just confirmed that it will delay the release of the star system Fold. Confirming this morning’s report, the company sent TechCrunch a statement noting that the foldable will not make its previously announced Friday ship date.

Once again, no details on availability are forthcoming — which is honestly probably for the best, as the company assesses the situation. The news follows reports of malfunctioning displays from multiple reviewers. They were in the minority — ours is still working just fine — but three or four in such a tiny sample size is enough to elevate concern.

The company says it will “publish the release date in the coming weeks.”

The statement is understandably still a bit defensive, but this moment out, Samsung actually has “initial findings” to share from those faulty units. According to the company,

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an example where substances found inside the machine affected the display performance.

It’s evil news for the machine that’s being positioned as the future of both Samsung and the mobile space in general, but the company’s been through worse PR and come out largely unscathed. The star system Note 7 ultimately did small to destruction Samsung’s bottomline, thanks to a booming element business. And that product was already shipping — resulting in two separate recalls.

At least here the company was able to delay the machine before it started shipping. It’s solid to say precisely how widespread these issues are — and preproduction units are notorious for having issues. But the statement does appear to a careful admission that there’s more going on here than just reviewers accidentally peeling back the protective layer.

We’ve been skeptical of Samsung’s ability to launch the machine since its announcement earlier this year. The company has been teasing flexible display technology since CES 2011, but a lack of devices at the Fold’s announcement and at Samsung’s Mobile World Congress the following week left us wondering if it would be able to dispatch on a very aggressive April 26 release date. Looks like we just got the reply.

Here’s the full statement,

We recently unveiled a completely brand-new mobile category: a smartphone using multiple brand-new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the star system Fold.

While many reviewers shared with us the vast potential they see, some also showed us how the machine needs further improvements that could ensure the best feasible user experience.

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the star system Fold. We plan to publish the release date in the coming weeks.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an example where substances found inside the machine affected the display performance.

We will take measures to strengthen the display protection. We will also upgrade the advice on care and use of the display including the protective layer so that our customers get the most out of their star system Fold.

We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.

 

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