Apple is rolling out a fix for an app Store bug that was preventing users from downloading brand-new iOS apps or app updates. The issue, which impacted a secret number of users, involved a terms & Conditions dialog box that would continue to pop up even when users tapped the “Agree” button.
The issue had frustrated users who took to Twitter in a try to get assist from Apple aid.
9to5Mac and AppleInsider previously reported on the problem, citing the social media complaints. The Apple aid account had not responded publicly to those who reached out, beyond asking customers to get in touch on DM with more details or pointing those with more vague complaints to an aid doc about connection issues.
The bug was affecting a tiny percentage of Apple’s iOS user base worldwide, we understand from people familiar with the problem at Apple. However, even a “tiny number” can be gigantic, when you’re dealing with something like the iPhone install base.
In addition, the bug wasn’t limited to an unreleased developer or beta build of iOS, 9to5Mac had noted — but was also showing up on the public release (iOS 12.2).
There was no workaround that would allow users to skip the Terms & Condition pop-up in order to download apps and updates. All users could do was touch “Cancel” to get out of the meander so they could continue to use their phone.
We understand that Apple has now deployed a fix for the bug that should complete rolling out in a matter of hours.
The bug fix won’t demand impacted users to take any levels on their own — like downloading an update or patch, for instance. It will instead be resolved on the App Store’s backend.